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Services

/Services
Services 2017-12-09T17:00:51+00:00

Our goal is to provide your business with seasoned technical and operational executives on an as needed basis to help increase business and ensure continuity of operations. Our executives work remotely utilizing technology to create a seamless integration with your environment and are available at any corporate or service location whenever necessary.

Available Technical Services:

  • Provide day to day management and oversight of both voice and data technology – providing either CTO or MIS Director roles
  • Overall management of Global IT issues in all service locations to ensure reliable, effective operations with fail-over, redundancy and disaster recovery
  • Plan and build technology infrastructure for new startup companies or evaluate existing infrastructure for established organizations. Experienced with AWS
  • Effectively present corporate technology platform to prospective customers
  • Design, present, and manage development and implementation of appropriate technical solutions for new customers
  • Equipment sourcing, implementation, configuration and training
  • PCI Compliance planning and management of process to obtain certification
  • Disaster recovery planning and testing
  • Website creation, enhancement, integration including portal design and implementation
  • Identify technology gaps and recommend solutions.

Optimize Operational Effectiveness:

  • Communication skills training, e.g., how to control a call, how to earn customer confidence
  • Sales and customer service training
  • Management training and structure
  • Establishing metrics
  • Performance analytics
  • Effective IVR design
  • Strategic planning e.g., consolidation and separation of queues
  • Quality control and reviews
  • Dialers and outbound efforts such as collections
  • Chat